Refund policy

Refund & Return Policy — Vantor

Effective date: June 4, 2026 Store: Vantor, operated by Nathaniel Senior (Arizona). Contact: support@vantorly.com

We want you to be happy with your order. This policy explains when you can get a refund, replacement, or return.

Order cancellations

You may cancel before your order is dispatched to our supplier by emailing support@vantorly.com with your order number — we'll cancel and fully refund it. Once an order has been dispatched, it can't be cancelled, but you may still be eligible for a return or refund below.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or not as described, contact us at support@vantorly.com within 30 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund (including any shipping you paid) — your choice. You won't be asked to ship anything back in most cases.

Change-of-mind returns

If you simply changed your mind, email us within 30 days of delivery. The item must be unused and in its original condition/packaging. and the refund is for the item price (not the original shipping). Approved refunds go to your original payment method.

Items not received

If tracking shows no delivery within the estimated window (plus a reasonable buffer for international shipping), contact us — we'll investigate with the carrier/supplier and refund or replace if the item is confirmed lost.

How refunds are issued

Approved refunds are returned to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer.

How to start

Email support@vantorly.com with: 1. your order number, 2. what's wrong (and a photo for damaged/defective/wrong items).

We'll reply with next steps. Nothing in this policy limits any non-waivable consumer rights you have under applicable law.